Terms and Conditions
The product is displayed as accurately as possible. However if you would like a fabric swatch or color sample, click ‘Order a Sample’ on the shop page and with a sampling charge of 5GBP, a sample will be shipped to you (shipping charge within United Kingdom is complimentary).
QUALITY & CARE
Each product is personally inspected by our team before being packaged and delivered to you.
All items are subject to availability. You will be notified the acceptance of your order by e-mail. If any of the item(s) you ordered are not in-stock, such item(s) will be automatically cancelled from your order and you will be notified by e-mail if the item(s) you ordered are not available. Once your order is accepted and confirmed you will be sent a confirmation e-mail with the shipment tracking number.
We will do our best to make sure the item is in-stock but unfortunately there are times of high demand of a product. If a product is not available due to production limits or is discontinued, you can request a made to order in writing to , additional production fees may apply.
Custom made orders are also available to be made to your individual specification, additional production fees may apply.
The prices displayed on our website are in the pound sterling (symbol: £; GBP), currency of the United Kingdom, and will be honored at the time of your order. The prices are exclusive of any applicable taxes, custom duties, and shipping and handling charges. The prices are subject to change in accordance to the applicable currency exchange rate at the time of your order. We are not responsible for the invoice of any additional cost of applicable taxes, custom duties, and shipping and handling charges made to you outside of the United Kingdom.
If your return in accepted as a refund, we will credit your account via the original method of payment in the amount equal to the purchase price charged to you less any shipping and handling charges applied for orders made outside the United Kingdom.
Your order cannot be cancelled once it has been shipped. If you would like to cancel your order you must do so in writing to within 10 working days of the date of the shipment. You can apply for a full refund under the returns policy.
No claims for sampling are accepted after samples have been cut and shipped.
All made to order orders are individual production orders and are therefore non-refundable.
All custom made orders are cut and made to your individual specification and are therefore non-refundable.
We apologize if the product did not meet your expectations. We would appreciate your feedback in writing to .
You can apply for a full refund in writing to within 10 working days of the date of the shipment. Please include your ‘Order number’ in the subject line of the e-mail. You will receive an e-mail confirmation with a ‘Reference number.’ Please enclose a copy of the e-mail confirmation with the ‘Reference number’ in your return package or your return will not be granted.
There is no charge for the return shipping of orders placed in the United Kingdom. For orders or returns made outside the United Kingdom, you are solely responsible for the cost of all taxes, custom duties, and shipping and handling charges that your return incurs outside the United Kingdom.
After we receive your refund request, returns will only be accepted if the item(s) is received back within 5 working days for United Kingdom orders or 14 working days for International orders.
You will receive e-mail notification once the return package is received. Late returns may only be refunded for store credit. After your return is received it will be inspected by our Quality & Care team, which personally inspects each product before it is delivered to you. We only accept returns for items that are unused or do not show signs of damages or ‘wear and tear.’
Goods to be returned must be returned unused, in the good quality condition as it was received, and with all tags, hang tags and labels attached and in place. If the product appears to be changed, used or damaged in any way, the item will be returned to you and the refund will not be granted.
We do not accept returns on sale priced items. Sale priced items may only be returned for exchange or store credit.
Gift returns may only be returned for store credit.
All made to order orders are non-refundable and can only be returned for exchange or store credit for the original retail price or the existing sale price on the website.
All Custom orders are cut and made to your individual specification and are therefore non refundable and cannot be exchanged or returned for store credit.
SHIPPING & DELAYS
We are not liable for any shipping delays to your order caused by the courier or shipping companies or if delays are caused by your payment not being authorized by your credit card company in due time.
If there is a delay to your order caused by availability we will notify you by e-mail. If you do not accept the new delivery date you may request a cancellation in writing to .
Delivery does not include the weekend (Saturdays & Sundays) or Bank Holidays.
You can check the status of your order by tracking your package through the courier or shipping companies. Your shipment tracking number will have been sent in your confirmation e-mail.
Please note, orders placed after 12pm on Fridays or over the weekend (Saturdays or Sundays) will be processed the following Monday. Order placed on a Bank Holiday will be processed on the next business work day. Product item(s) ship within two to six business working days. Any product item(s) due to ship within 14 business working days or more will be considered a ‘Delay.’ You will be notified by e-mail with the option to cancel the order.
© 2015 joannecorderoreyes